SHIPPING & RETURNS
SHIPPING
All Warden orders are packed and shipped from Sweden.
Orders are normally dispatched within [1–2 business days]. Shipping options, costs and estimated delivery times are shown at checkout before payment.
Once your order has been dispatched, you will receive a shipping confirmation [and tracking information where available].
Sweden
Estimated delivery: [X–X business days]
International
Estimated delivery times and available shipping methods vary by destination and are shown at checkout.
Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control.
RETURNS
We hope you keep your Warden piece, but if you change your mind, you have 14 days from receiving your order to notify us that you wish to return it.
After notifying us, the item must be sent back within 14 days.
To start a return, [use our return/withdrawal function / contact us at EMAIL] with your order number.
Returned items should be handled with care and returned in a condition that allows us to resell them. You are welcome to inspect the product as you would in a physical store. If an item has been handled beyond what is necessary to determine its nature and characteristics, a deduction may be made for any resulting loss in value.
Return shipping is paid by the customer when exercising the right of withdrawal. We recommend using a shipping method that provides proof of postage.
REFUNDS
Once your return has been received — or you have provided proof that it has been sent — we will process your refund in accordance with applicable consumer law.
Refunds are made to the original payment method.
When an entire order is returned under the right of withdrawal, the original standard delivery cost is also refunded. Additional costs resulting from choosing a more expensive delivery option are not refundable.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible at [EMAIL] with your order number and, where relevant, photos of the issue.
We will help resolve the issue and cover reasonable return shipping costs where the product is defective or incorrect.
Your statutory rights, including your right to make a complaint regarding an original defect, are not affected by this return policy.
QUESTIONS?
For questions about shipping or returns, contact us at:
[EMAIL]